resume

Summary

•        10 years general management experience.
•        5 years pricing, yield, and contribution experience
•        5 years logistics and distribution experience.
•        6 years customer service experience.
•        2 years call center operations and management.
•        Strong computer aptitude, leadership, interpersonal, and team player skills.

Skills

•        Typing 30 wpm and 10-key.
•        Extensive experience with Windows and Mac operating systems.
•        Considerable knowledge of Microsoft Office (Excel, Word, Powerpoint, and Access).
•        Considerable experience with Internet Explorer and the World Wide Web.
•        Experienced with Adobe Acrobat, Photoshop, and Illustrator.
•        Experienced in web design and graphic art.

Experience

Yield Manager        2002-Present
Hertz Corporation
•        Controlled all pricing, across several booking sources.
•        Projected daily and annual demand patterns.
•        Adjusted available inventory for over 50 products.
•        Compensated for changes in market share.

Logistics Manager        1992-2001
Budget Car and Truck Rental
•        Dispatched and managed 125 drivers, 2 dispatchers, and 10 road service agents.
•        Projected annual and daily fleet operations.
•        Managed national road service inbound call center.
•        Negotiated all contracted service and referral rates.

Yield Manager        1989-1991
Courtyard by Marriott
•        Controlled room and rate allocation for 15 properties in the western United States.
•        Projected availability and rate structure for a 12 month period, on a daily basis.
•        Inputted new rates and promotions.
•        Trained new reservation agents in a 2 week course, on sales and computer skills.